Wednesday 8 September 2010
Transparent Processes
Emergency Call
- Dedicated multi-lingual service
- 24 hours a day 365 days a year
- Empathy trained
- Call response times are monitored and call recordings provide a transparent audit trail for client reviews
Record & assess individual case details
- Structured information gathering process
- 24 hours a day 365 days a year
- Doctor on hand to assess situation
Establish the right solution through...
- Knowledge of the local country's facilities
- Collation of all known medical information and agreement on diagnosis
- Knowledge of the impact on the patient, of alternative methods of transport available
- Knowledge of cost implications
Report to & advise customer
- Detailed summary of costs provided
- Optional Abermed medical assessment
Agree action
Evacuation
- Air Ambulance or commercial airline evacuation
Transfer
- Destination with most appropriate centre of medical excellence
Patient treatment complete
- Detailed summary of costs provided
- Optional Abermed medical assessment